Last week I had an epiphany.
I can hear your mind already, mulling over whether or not this headline is some sort of cheap-ass hook to get you in. It’s not, honestly.
I was writing a business awards submission, telling this (awesome) client’s story and really building it to a climax (she is really awesome). That same week (Valentine’s week, to be exact), for the very first time I experienced a genuine… well, let’s just leave it at that.
What I realised, though, was that popping that celebratory champagne cork (see what I did there) takes more than just facts and figures.
Good business awards writing is one part romancing, one part spine-tingling seduction. Although you need to be factual and nail the brief, in the background it really is a game of persuasion.
So let’s talk about romance before we get to the sex part.
No, we’re not talking about a Mills & Boon novel here, but we are talking romance. Just like the tried-and-true romance formula, a good business awards submission will set the right scene. It will draw the reader in, making them feel warm and fuzzy. It will create a storyline, often outlining a challenge that needed to be overcome or a need that had to be met. And it will position the main character (you) as the hero and/or heroine that delivers the solution.
And just as we need to identify with the hero and/or heroine of our favourite romance novels, the judges need to be able to identify with the main characters of your plot. If they can’t identify or empathise with you, or relate to you, we have little hope of getting them to buy into your story. When there’s a division between you and the judge before you’ve even started to convince them of your brilliance, you’re in trouble.
By romance I don’t mean leaving hugs and kisses in your submission.
Instead, we take inspiration from your favourite romance novel. Generally I look at three main elements – setting, characters, and plot.
You’ve set the scene, introduced your characters, and given the reader a context. Now you want to make those judges quiver in anticipation of what’s coming.
Have you explained the challenge you or your client was facing? For one client, we asked a question of the reader that highlighted a gap in the industry.
“How does your average Australian private practice meet these needs when the focus is very much on providing the best clinical experience possible? What of the customer experience – that which occurs outside of the treatment room?”
Have you positioned your story by making you the hero, ready to swoop in and save the day? Again, my client became the hero as we outlined why those gaps were causing problems for industry professionals.
“In 2016, they approached us to discuss the concept. It was a challenge that we were seeing on a daily basis with our clients. Many would come to us after having negative experiences with non-dental marketing specialists or ‘cowboys’ who were there to make a quick buck off the back of technology.”
Have you gradually built up to the problem before outlining it in a simple question or statement? As you can see below, we built anticipation by explaining that although change was needed, these professionals were lost as to how to even begin to make that change.
“Dentists need to evolve with changing market demands. But as dental experts, where do they start?”
Enter the hero. With the main character sweeping in to save the day, things should start getting kinda hot.
“As a result, the seminars were developed to meet a current need. While there is a lot of clinical CPD available, this was the first series of its kind that built a big picture of marketing. It provided dentists with the tools and knowledge to understand how to market their practice, talk to suppliers, understand the numbers behind their marketing, and incorporate it as part of their strategic business plan.”
Just like when we chase an orgasm it becomes incredibly elusive, we don’t want the judges to have to try to hard to get the point of your argument. Be clear, and always come back to the problem and the solution. This is where a concise case study can work well, and bullet points or numbered lists can simplify your case.
“As an example, the aim of our digital marketing course was to demystify myths, give practitioners the tools to grow their practice with effective digital marketing, and the confidence to talk knowledgeably and confidently to staff or marketing suppliers.
Our objectives were to enable practitioners to:
OK we’re getting to the good part. That part where the judges can’t look away in case they lose that sweet spot and fall off the ride.
As the hero, you’re telling them how you saved the day, with each paragraph building and offering something more than the one before. You need to tell that story with such passion and belief that it makes their toes curl when they read it. You want them to buy into it, to be completely seduced by the by the capable hero or heroine and their commitment to righting wrongs, fighting the good fight, and/or delivering the goods.
“The results have been impressive.
Via the closed Facebook group and our follow-up programs and surveys, we’ve identified consistent success rates with participants putting ideas from the seminars into practice, seeing an average X% increase in new patients. Importantly, X% are now hitting their financial targets. Impressively, we’ve seen a significant increase (over X%) in practices testing and measuring their marketing results.”
Hit them with it. Be bold, be concise, and give them no choice but to surrender to your awesomeness. Sum it all up in one final statement that lets them know just what a trailblazing hero you are.
Bring it home.
“In 12 months we’ve educated nearly 400 practitioners across four States. In 2018, we’re estimating reach of 600 practitioners. But more importantly, we’re delivering advancement in an industry where private practice is struggling, stagnant and strapped for customers and revenue. We’re delivering long-term change via education. And we’re providing ongoing support to ensure sustainability.
The world of dentistry has changed. For the first time, this program provides practitioners with the opportunity to change with it.”
No, we wish. Storytelling is just one part of an enthralling business award case. Remember that you need to back up your claims with facts and figures, providing concrete evidence of the challenges and your ultimate victory.
You need to explain the how as much as the why.
And you need to convince the judges that you’re the bomb by taking them on a ride before hitting them with a finale that makes them shudder with delight.
Then, and only then, are you done.
*Excerpts used only, and names and facts removed to protect the identity of the swashbuckling heroine of our story and her clients.
Let’s talk business awards and orgasms – what are your experiences with the good, the bad, and the downright ugly?
And of course the big question… has anyone faked it?
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